Help centre
Frequently asked questions
Everything you need to know about ordering, delivery, security and returns. Still stuck? Our team is a message away.
Ordering & security
Who can order from Salonshop?
Anyone can order from Salonshop online. Some products are restricted to trade professionals only, under manufacturer guidelines — these are clearly marked “Trade Only”.
Is it safe to order online?
Absolutely. Salonshop Online uses industry-standard SSL encryption, so your personal information is transmitted securely every time. If you would still rather not order online, just contact us to arrange payment.
Are my personal details safe?
Yes. We practise safe e-commerce: we never store your credit card details, and we never share customer information with any other party.
Payment, delivery & returns
How can I place an order?
Order online with Visa, Mastercard, PayPal or Afterpay — whatever suits you at checkout.
What is the returns & exchange policy?
Our full returns policy is only a click away: see Returns & Exchanges.
What if my goods are damaged or faulty?
We check everything before it ships. If something arrives damaged or faulty, complete the returns authorisation form included in your order box within 2 days of delivery and send it back with the relevant items — we will exchange the faulty item for you. Items must be returned as received: unopened, unused and with labels intact.
Still have a question?
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