Help centre
Returns & exchanges
Changed your mind, or something not quite right? Here is how returns and exchanges work.
Making a return
How do I return or exchange?
Making a return or exchange is easy. Request a Returns Authorisation within 2 days of receiving your purchase, by email at info@salonshop.com.au or phone 1300 658 563. Quote your order number and the reason for the exchange or refund.
What condition do items need to be in?
Items must be returned in original condition with the original packaging intact.
Where do I send it?
Send items back via tracked courier to 1/21 Trinder Ave, Maroochydore QLD 4558. We will not reimburse return shipping unless a team member has confirmed otherwise before the return is received. Additional shipping fees may apply for exchanges.
Faulty items & clearance
What if my item is faulty?
Contact us within 2 days of delivery by email or phone and we will help sort out a faulty or defective product.
Can I return clearance stock?
Please choose carefully with clearance items, as change of mind returns are not accepted on clearance stock. All sales in the clearance section are final at the time of purchase, with no refund or exchange available.
Still have a question?
Our team answers fast, by chat, email or phone.
+61
